What our customers have to say......
We want to let
you know how happy we are with our Spa/Salon Software.
Before we opened Deonne Salon and Day Spa in November
2003, we investigated every piece of salon/spa software we could find.
We picked The Spa/Salon Manager because it's very user-friendly and
gives us the opportunity to import our sales and payroll into Quicken or
Quickbooks for our accounting. It's very easy to train receptionists to
use, and more importantly, easy for the receptionists to quickly book an
appointment and check out a client.
Since opening, we have discovered a couple of features
that we can highly recommend to your other Spa/Salon users.
We love the email feature! Every 2-3
weeks, a couple of our spa employees will have a lot of open times. We
email a "Special Offer" to our clients offering a discount for a
spa service and within 24-48 hours, their books will be filled up. We
make the "Special Offer" very limited in time, so the emergency of the
offer makes clients book quickly. It has created a lot of additional
income for our business and our staff. The best part is that it's FREE
advertising.
The best feature is your On-Line Booking.
In January 2004 we started using your On-Line Booking feature. Our
service providers promoted the ability to book on-line to their clients
and it was a big hit. That has been a great marketing tool for us
because it makes us stand out from the rest of our competition AND it
has saved us money. In the last 18 months, since we started using
On-Line Booking, we have had over 23,000 hits to our website. Our
clients love it!
- On-line booking has eliminated all the early morning calls from the stylists who wanted to know what their schedule is for the day. They can log-in to the system and see their schedule without calling the salon.
- It has eliminated the barrage of phone of calls the first thing every morning. We get so many people booking on-line that we have now eliminated a 2nd receptionist for the first 1½ hours each day. That's 7½ hours a week - 30 hours a month. Those 30 hours of receptionist time more than pay for our monthly Internet Access plus our On-Line Booking.
- Another benefit of On-Line Booking is that our receptionists have more time to spend on each client that calls for an appointment. That means less clients being put on hold and happier clients.
- We find that we average 9 - 15 on-line bookings every day. That's 8 - 15 calls that our receptionists didn't have to take.
I can't say enough about how much we love the software and the great support we receive from you. Thank You,
Ricki Pitzner, Partner
Deonne Salon and Day Spa
Madison WI
http://www.deonnesalon.com
This is just a big THANK YOU! This software has been the saving grace for my business. While I was recovering from a serious injury, the software saved my business. It really did and you should be proud to know that. On so many levels from e-mails to keeping track of loss, ordering products from a home computer that was linked to my shop. A big brother for employee theft, and so on... And every time I called unraveled with a problem tech support made it easy for me. Please feel free to use my testimony as a reference should you ever need it. I could not have made it with The Spa/Salon Manager. I would be closed today. I have been out of my business for 12 weeks, just recently returning. Again all of you should be proud to know what you did for my business and family.
Thank You,
Ralph Petrosino
Petrosino's Parlor
303 E. Wacker Dr.
Chicago, IL 60601
312-616-0016
www.petrosinosparlor.com
| To my
friends at IBCS, This letter is a long overdue thank you to all of you at IBCS. The
past twelve years have been a tremendous learning experience and
we couldn't have done it without you. The Salon Manager
revolutionized the way we did business almost fourteen years ago
by helping us track business and inventory. We had no idea that
just four years later you would do it again by helping us put our
appointment book on the computer, which once again allowed us
tremendous growth. Best Regards, |
We have grown into an over 2 million dollar salon with 3 locations and 70 employees in 9 short years. This is an extremely fast growth rate and it has been challenging for our software to keep up with us. At one point, we decided to go with another software program when we needed to go to a central booking room and online booking. We quickly realized that the Spa/Salon Manager was truly the most advanced software in this industry. The Spa/Salon is the most supportive and willing to change with our company. We left the other software company, even though we lost tons of money, realizing that we had made a huge mistake. Our company utilizes software in every aspect and more, with online booking, inventory, multiple location centralized booking room, and the most important, employee and business reviews. The Spa/Salon Manager not only gives us what we need for a fast growing company, but it is the best at technical support and the attention to details. After being with another software company, we truly appreciate the Spa/Salon Manager and the support system behind the scenes. Bobbie Hausfeld |
I look forward to many more years of cooperative growth in both of our businesses. Thank you! Sincerely, |
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