|
Q. |
Can your salon information be
imported to The Spa/Salon Manager from another salon software program? |
| A. |
Yes, providing the
information can be emailed or sent to us. |
|
Q. |
Where is the salon data? |
| A. |
All data remains on your
computer and available to you. You are responsible for making backups of
that data. A USB Flash Drive can be utilized
to make backups a simple procedure. IBCS offers automatic nightly backups
utilizing the Internet to safeguard your information. |
|
Q. |
What are the capacities of The
Spa/Salon Manager? |
| A. |
The system supports up to
7999
Employees and 200 services. We sell our program based upon the number of
employees and rooms needed. If you are a Day Spa and you want to utilize
the automatic room booking features in the program then you must add the rooms
to the total employee count. Employees can be added at anytime for a one
time cost of $50. |
|
Q. |
Does Spa/Salon Manager support multiple computers? |
|
A. |
Yes, the Spa/Salon Manager salon software
is initially sold for a single computer. An additional computer license
can be purchased for a one time fee of $400 per computer. |
|
Q. |
Can I communicate with my salon software from home? |
|
A. |
Yes, we recommend the product called
Logmein (www.Logmein.com). This product communicates with your salon
computer allowing you to access your salon data utilizing the Internet.
They have a free version that does not allow printing at home. To allow
printing they charge a modest fee of $60 per year. |
|
Q. |
How do I get training on the Spa/Salon Manager? |
|
A. |
When you purchase the Spa/Salon Manager you
receive one year technical support and updates. We also, schedule 2 hour
training blocks to help you get the most out of the software. You may
schedule training time anytime throughout the first year. |
|
Q. |
Does the Spa/Salon Manager offer telephone support? |
|
A. |
Yes, the Spa/Salon Manager technical
support hours are 9:00 AM - 6:00 PM EST with after hours support by
message. We pride ourselves in the level of support given to our
customers. See our technical support page for more information. www.SpaSalon.com/Tech_Support.shtml |
|
Q. |
Does the Spa/Salon Manager require a monthly fee? |
|
A. |
No, the only monthly fees are optional,
such as OnLine Booking. |
OnLine Information
|
Q. |
Does the Spa/Salon Manager do confirming via email? |
| A. |
Yes, We provide email and
phone appointments confirmation. Confirmed customers
are shown in Green on the appointment book. Additionally, we can send a text
message to your client on the day of their appointment. |
|
Q. |
How fast is the Internet
Booking? |
| A. |
Almost immediately and an email confirmation can be sent to the customer to
verify that the appointment has been booked. |
|
Q. |
Can customers cancel
appointments On-Line? |
| A. |
Yes, but the system is
designed with safe guards. You decide what your customers can do on the
system in regards to booking appointments, packages and canceling appointments. |
|
Q. |
Who will Host your Salon Web
site? |
| A. |
IBCS will host your site at no charge providing you
have purchased The Spa/Salon Manager program and maintain an On-Line Booking
contract with our company. |
Company Background
|
Q. |
How long has Innovative
Business Computer Solutions (IBCS) been in business? |
| A. |
IBCS, Inc. is a
privately held company that has been serving
salons and spas with salon software since 1985. We have been doing on-line booking since 2000. |
|
Q. |
Who made The Spa/Salon
Manager? |
| A. |
The Spa/Salon Manager is
developed by the same people who provide technical support. We use
Microsoft development tools to create
our salon software program. Innovative Business Computer Solutions is the sole owner of the
Spa/Salon Manager software. |
|
Q. |
Does the price include any
web page design? |
| A. |
We will design a basic web
page for customers at no charge. An
example of those basic pages are
http://www.castilianandcompany.com
and
http://www.TopDesignersSalon.com
When using your Salon Name as the web address, an additional charge from
another
company of $35 per year must be included. |
Purchasing The Spa/Salon Manager
The Spa/Salon Manager is sold based upon the number of
employees required to be tracked including rooms.
Spa/Salon Manager
- 1 Employee*
$495.00
Spa/Salon Manager
- 4 Employee*
$695.00
Spa/Salon Manager - 10
Employee* $995.00
Spa/Salon Manager - 15
Employee* $1245.00
Spa/Salon Manager - 20
Employee* $1495.00
Spa/Salon Manager - 78
Employee* $1995.00 (Includes Payroll)
Additional terminals are charged a one time fee per terminal of $400.
*Employees can be added at any time for $50 each
employee.
Maintenance/Support Contract
Maintenance contracts are available AFTER the first
year. ALL SUPPORT AND UPDATES ARE INCLUDED IN THE PURCHASE PRICE FOR
THE FIRST YEAR. Following years are priced at $295 per year.
Software updates can be downloaded from the internet to your system at any
time. Software updates require 10 to 15 minutes to complete depending on
the Internet speed.
Monthly fees for On-Line Booking are as follows...
Monthly
$65 / Month
Payment Plans
Innovative Business Computer Solutions offers a variety of
payment plans to ease the transition. We accept all major credit cards.
Full payment upfront,
three equal payments via credit card with no interest, Pay-As-You Go
rental plan and leasing to own
are all available options.
Learning Curve
The learning curve to change from one software to another
depends on the experience of the person using the system. Most people that
have used a window's based program will find that they are comfortable with the system
within a week.
On-Line Booking Setup
Since the data is
stored on your local computer, additional setup is required.
On-Line Booking References
I hope the above information
helps answer some of the many questions that may arise when changing or buying a new software
program. Kent Crabtree, President - Kent@SpaSalon.com
|
